Return Policy
We offer refund and/or exchange within the first 21 days of your purchase, if 21 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind.
Eligibility for Refunds and Exchanges
- Your item must be unused and in the same condition that you received it.
- The item must be in the original packaging.
- To complete your return, we require a receipt or proof of purchase.
- Only physical items purchased can be returned (Printpix Box, Trigger Box)
- Digital Downloads are not available for returns: Effects Packages, Contracts, Subscription Packages* (see below)
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected]. Please included your Name, Email address and Order number for us to review your return. We will then provide you with the return information & address.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected]. Please included your Name, Email address and Order number for us to review your return. We will then provide you with the return information & address.
Exempt Goods
The following are exempt from refunds:
The following are exempt from refunds:
- Legal Document Packs
- Sparklers, Light-Leaks, Confetti
- Weekly, Monthly, Yearly Subscriptions
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
- If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
- If you have done all of this and you still have not received your refund yet, please contact us at [email protected]
Shipping
- Please do not send the product back to the manufacturer. It must be sent to the address stated when refund is requested.
- You will be responsible for paying for your own shipping costs for returning your item.
- Depending on where you live, the time it may take for your exchanged product to reach you may vary. Typically 3-5 Business days from the date return item is approved.