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GoPro issue, ‘There was an error loading the video from the GoPro’

There are different scenarios in which this alert message can show up. Some solutions are listed here:

  • Do not use a GoPro 11 mini to take photos or record GIF sessions. The GoPro 11 mini is incompatible with photo mode.
  • Make sure there is an SD card in the GoPro.
  • If there is an SD card in the GoPro, format it by going to the preferences / Reset / Format SD.
  • Make sure your GoPro Date & Time is up-to-date (if the date is wrong Touchpix can struggle to retrieve the files).
  • When taking photos but the GoPro is not set to ‘Photo’ mode but ‘Burst’ or ‘Liveburst’. Set GoPro to ‘Photo’ mode, which is the only supported photo mode.
  • When taking photos and your GoPro is brand new. You need to manually switch to the photo mode by sweeping the GoPro screen. Once you do so, accept the prompt on the GoPro and you’ll be able to automatically switch between video and photo modes from now on.
  • If using a GoPro 7 or lower, set the ‘Using a GoPro 7 or lower’ toggle off and establish a wireless connection using the ‘Connect to GoPro’ functionality. Then, turn the toggle on again.
  • Turn the iPad/iPhone and GoPro off. Remove the battery from the GoPro and put it back in. After that, turn both devices on and try to reconnect.
  • Reset the GoPro connections by going to Connections / Reset connections. Try to connect once more.
  • Reset network settings on iOS device: Settings / General / Transfer or reset iPhone/iPad / Reset / Reset network settings.
  • Reset the GoPro by going to Preferences / Reset / Factory reset.